BY POST: All deliveries will be despatched using Royal Mail Post or Parcelforce. An email confirmation will be sent once your order has been despatched. This will allow you to track your delivery for items sent using Parcelforce. Please note we do not currently offer overseas delivery.
Standard delivery cost is £5.00. We aim to ship your goods on the day your order is received, up to 2pm, Monday to Friday. Alternatively, if you order after 4pm or over the weekend your order will be dispatched the next working day. Please allow up to 5 working days for delivery.
If you are out when delivery is attempted Royal Mail or Parcelforce will leave a card. You are then able to rearrange delivery or collection. Additional Royal Mail charges may apply.
TO STORE: Orders will arrive in store within 5 working days. You will be sent an email confirming your package has arrived in store and which department you will be able to collect it from.
We are happy to refund or exchange goods purchased from Hoopers online. Goods must be returned within 14 working days of receipt, in perfect condition, together with your delivery note as proof of purchase, completed with reason for return or exchange. A pre-paid returns label will be enclosed with your goods.
Refunds will be given in the same payment method as the original transaction. For items that are excluded, please visit our Returns page for information.
This does not affect your statutory rights.