Exchanges & Returns
We want you to be completely satisfied with your order so we offer a no-hassle return policy.
Online Returns Policy
We are happy to refund or exchange goods purchased from Hoopers online. Goods must be returned within 14 working days of receipt, in perfect condition, together with your delivery note as proof of purchase, completed with reason for return or exchange. A pre-paid returns label will be enclosed with your goods. Refunds will be given in the same payment method as the original transaction. For items that are excluded, please see the main In Store Returns Policy.
This does not affect your statutory rights.
In Store Returns Policy
We are happy to refund or exchange goods purchased from Hoopers stores. Goods purchased at full price from any Hoopers store can be returned for refund or exchange within 28 days of purchase, in perfect condition, together with a valid receipt. For items purchased in conjunction with a loyalty card, the card must be presented with the returned item.
Reduced merchandise must be returned in a perfect condition within 14 days of purchase. Items purchased at a 75% reduction or more are non-returnable.
Refunds will be given in the same payment method as the original transaction.
Items excluded from this policy: We are unable to offer an exchange or refund on furniture, beds, custom made or altered items unless they are misdescribed or faulty.
For reasons of health and hygiene we are unable to exchange or refund the following products:
- Cosmetics or Fragrance once the original packaging has been opened, unless faulty
- Pierced Jewellery
- Linen and mattresses once the original packaging has been opened, unless faulty
- Lingerie, hosiery and swimwear, unless the hygiene strips are still in place and packaging remains unopened or the item is faulty
- Hats and fascinators unless tags are still in place or the item is faulty
This does not affect your statutory rights.
Telephone Mail Order Returns Policy
We are happy to refund or exchange goods purchased via telephone as a mail order from Hoopers stores. Please refer to our In Store Returns Policy for full terms & conditions. Customers purchasing over the telephone for delivery direct to their home will be charged for postage and packing.
If an item is returned, the refund will be given in the same payment method as the original transaction including any initial postage charge incurred.
Return postage charges are at the cost of the customer unless:
- The item being returned is faulty
- A substitute item was sent, and is unsuitable
This does not affect your statutory rights.