Hoopers Tunbridge Wells

As our flagship store, Hoopers Tunbridge Wells combines over a century of retail heritage with contemporary shopping. Located in the heart of the historic spa town, you'll find an exceptional selection of designer fashion, beauty, home, dining and exclusive services in an elegant and inspiring setting.

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  • Store Details

    2 – 12 Mount Pleasant Road
    Tunbridge Wells
    Kent
    TN1 1QT
    Tel: 01892 530222

    Contact us 

  • Opening Hours

    Monday: 10.00 – 17.00
    Tuesday: 10.00 – 17.00
    Wednesday: 10.00 – 17.00
    Thursday: 10.00 – 17.00
    Friday: 10.00 – 17.00
    Saturday: 10.00 – 17.30
    Sunday: CLOSED

Departments

Discover curated collections across three floors

Zest Restaurant

Second Floor

Enjoy a wholesome cooked breakfast, a mid-morning coffee, or a light lunch accompanied by a glass of wine at Zest Restaurant. We proudly source local produce, with freshness and quality at the heart of everything we serve.

View the menu

GREAT Hair & Beauty

First Floor

GREAT Hair & Beauty offers expert haircuts, colours, and styling alongside a full range of beauty treatments from facials and waxing to massage and nail care. With over a decade of experience, this highly trained team is dedicated to delivering five-star service.

Learn more

Concessions

NEW TO TUNBRIDGE WELLS

FAIRFAX & FAVOR

First Floor

KURT GEIGER & CARVELA

Ladies: Lower Ground Floor • Mens: Ground Floor

OKA

Ground Floor

In-store services

Customer Services & Accounts

Ground Floor. Our customer service team is here to assist with every enquiry, from Account cards to refunds.

Gift Card Purchase & Collection

Purchase in-store or online and choose from home delivery or in-store collection.
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Personal Styling

First Floor. Let our expert stylists offer personalised advice to help you find your perfect look.
Book your appointment

Bra Fitting

First Floor. Let us help you find your perfect fit, with our complimentary in-store service.
Book your appointment

Beauty Treatments

Ground Floor. Pamper yourself with an on-counter treatment in our Beauty Hall
Discover Beauty

Zest Restaurant

Second Floor. Enjoy a breakfast, lunch, afternoon tea, hot drinks, and cakes at Zest.
View Menu

Two hours free parking

When purchasing with an Account card
Learn more about our Account card

Store Accessibility

Our store has been thoughtfully adapted to improve accessibility wherever possible. However, due to the age and character of the building, some areas may present access challenges.

Accessible baby changing facilities

Third Floor

Accessible fitting rooms

First Floor

Accessible payment options

Cash, card, contactless and Account card payments are accepted

Accessible WC

Third Floor

Customer Assistance

Please ask a member of staff if you require assistance

Lift

Serving all floors. Can accommodate manual and compact powered wheelchairs

Escalator

From Beauty Hall to first floor. Ascending only

Low-height or full-height mirrors

Available on all floors

Assistance dogs allowed

All well-behaved dogs are allowed in store on leads

Step-free entry

Via street. A ramped entry point is located at the car park entrance

Accessible parking bay

Please call the store ahead of your arrival to book a space

Nearby public transport

Train station 110m away. Bus stops 74m away. Taxi rank 100m away

FAQs

Are dogs allowed in store?

We are pleased to welcome well behaved dogs into all of our stores. The only exception being our restaurants. 

Dogs must be kept on a fixed lead at all times, unless being carried. We suggest you carry smaller dogs on escalators to avoid injury. We reserve the right to refuse entry.

Does the lift accommodate larger mobility scooters?

Our lift can accommodate Class 1 wheelchairs and compact Class 2 mobility scooters. Larger Class 2 and Class 3 scooters are not permitted.

Do you have a wheelchair I can use?

We have one manual wheelchair in store that is available to customers on a first come, first served basis. Please ask a member of staff.

Does the restaurant cater for dietary requirements?

We offer vegetarian, vegan and gluten free options. If you require any allergen or other dietary information, please speak to a member of staff.

Do you offer digital gift cards?

We currently only offer physical gift cards. These can be purchased in-store or ordered online and delivered or collected in any of our stores.